Please Note:
There may be a minor delay in receiving your order due to the ongoing strikes. For the latest information, contact us.

WHAT COUNTRIES DO YOU DELIVER TO?
Mondomago delivers to everywhere.

WHAT DELIVERY OPTIONS ARE AVAILABLE?
We currently offer Standard Tracked or Express Tracked shipping for delivery within the Italy. Express shipping is not available for orders placed for international delivery. Shipping costs are shown at the checkout prior to completing your order.

Delivery times may vary depending on which delivery option is chosen at checkout and your location. Orders placed with IT Standard shipping should arrive within 5-60 working days from the date of dispatch; orders placed for international delivery should arrive within 15-90 working days from the date of dispatch. Please allow 3-10 days from the date of purchase for your order to be processed and dispatched. All orders are processed for delivery Mondays to Fridays (excluding public holidays).

All orders are sent using Spring Global Delivery Solutions and you will receive an email to confirm once your order has been dispatched. This will also contain a tracking number so that you can track the status of your order on the delivery partner’s website.

We try to protect our customers from fraud. Please be aware that we may need to contact you to confirm your identity and information relating to your order before it is processed and dispatched. We’re sorry if this delays dispatch but will make sure everything is done to minimise disruptions. Please ensure that your contact email address is correct at the time of ordering.

CAN I ORDER ITEMS ONLINE AND COLLECT THEM IN-STORE?
We do not currently offer store pick up for online orders.

AN ITEM IS MISSING FROM MY ORDER, WHAT DO I DO?
We may have sent your items in separate parcels so please allow 48 hours for remaining items to arrive. If the remaining items are still missing 48 hours after receiving your first package, please contact our Customer Services team using the Contact Form and we will resolve any issue as quickly as possible.

IT SHIPPING RATES
€12

REST OF THE WORLD SHIPPING RATES
€18

WHY AM I BEING CHARGED IMPORT TAXES AND DUTIES?
All customers are responsible for local import taxes and duties on their orders from 1st July 2021. All orders will be dispatched from the IT.

HOW MUCH WILL THE IMPORT TAX/DUTIES BE?
The import taxes and duties will differ depending on the content, size and weight of your order as well as your chosen delivery country, so we are unable to provide an estimated cost. You will be contacted by your delivery provider prior to delivery with the cost and how to pay. For more information, please check with your local customs department.

HOW LONG WILL SHIPPING TAKE?
All orders should arrive within 90 days of purchase. Please allow 10 days from the date of purchase for your order to be processed and dispatched. You will receive an email when your order has been dispatched. Please note you will be responsible for any import duties on your order.